Utility Customer & Licensing Services

Important Information About Your Utility Bill

As shelter in place orders have been lifted, regular meter reading has resumed. While meter reading services were suspended in April and May, some water and wastewater customer bills were estimated based on usage from the same period of the previous year. The next customer bill with actual meter reads will be reconciled with the estimated amounts to realign each customer’s account and bring it up to date.

It is critical that everyone has access to clean water to stay healthy. To support our community, the City has suspended water shutoffs for non-payment and assessment of penalties for delinquent bills. Payment plans are also available for customers who need more time to pay their utility bill and while our offices are closed, we encourage customers to call us at (805) 385-7816 to discuss your options.

Utility Payment Methods

Mail	PO Box 741610, Los Angeles, CA 90074-1610
In Person*	214 South C Street, Oxnard (Bring utility bill with you to expedite your transaction)
Auto Pay	Sign-up for our convenient Auto Pay Program and have your monthly payment deducted automatically from your checking or savings account.
At 7-Eleven Stores	Pay in cash at a 7-Eleven near you. (See back of your bill for information.)
Night Drop	214 South C Street, Oxnard Exterior payment box is located adjacent to the double glass doors facing the parking lot.
Telephone	(805) 385-7816 Interactive Voice Response (IVR) for payment via Visa, MasterCard or checking account 5:00 a.m.-11:00 p.m.
Online	Visa or MasterCard via City website Online Services 5:00 a.m.-11:00 p.m.