Advanced Metering Infrastructure (AMI) Project

New Water Meters are Coming to All of Oxnard!

The City is in the process of upgrading all residential and commercial Oxnard Water customer meters. As of March 2024, Citywide meter installations are about 40% complete and are expected to be completed by April 2025. All Oxnard Water customers will have their meters replaced during the estimated 3-year project (1 year for the pilot and 2 years for the citywide installation). Water customers will be grouped by neighborhood and assigned a month and year in which their meter will be replaced.

 

---

Customers waiting for their water meter upgrade

If you are awaiting a water meter upgrade please click on the Meter Upgrade Map below to find out when your neighborhood is scheduled to be upgraded and read the reminders to know what you can expect. 

 

Reminders:

Notification: A door hanger will be placed on your door at least 7 days before work begins in your area to notify you of when your meter upgrade is scheduled to be completed.

Impacts to You: You do not need to be home during the meter installation. Contractors will knock on your door to notify you that your installation is starting. The installation should be completed in approximately 15-30 minutes. Contractors will temporarily shut off your water, for up to 30 minutes, while your new meter is being installed.

Work Hours: Meter upgrades will take place between 8 a.m. and 4 p.m., Monday through Friday.

If you have a medical condition that requires planned water disruption, please call the Contractor Superintendent phone number that is listed on the door hanger notification that you received. You may also call PMI at 1-855-229-5562 (toll free) to schedule an appointment to install your new meter.

What if your meter is inaccessible? All Oxnard Water customer meters need to be replaced. If your meter is inaccessible at the time contractors arrive, they will leave a door tag for you to contact them to schedule your upgrade. You may call PMI at 1-855-229-5562 (toll free) to schedule your meter upgrade.

Download the notification flyer here: English | Spanish

---

Customers with a new upgraded water meter

If you have already received a water meter upgrade, you now have advanced technology for faster and precise meter readings; can monitor real-time data regarding your water consumption through your online portal; and can obtain integrated leak detection notifications to help prevent higher bills. 

You will need to create an online portal. Please have the following information on hand to sign up for your online portal account:

1. Your Zip Code
2. Your Oxnard Water Account Number
3. Your Email Address

Click here to Sign Up for an EyeOnWater account and create your online portal!

For help signing up, click here.

For more information about signing up for an EyeOnWater account please watch the short video below or contact our Water Service Center at (805) 385-8136.

---

 

Contractors

The City has partnered with Badger Meters and its vendor, Professional Meters Inc. (PMI), to install the new meters.

They will have marked vests and vehicles. Please note that they will not be asking for any personal or account information.

Questions?

For inquiries, please visit the Advanced Metering Infrastructure (AMI) Project Frequently Asked Questions.

For additional information, please contact the Water Division at 805-385-8136.

¿Preguntas?

Para consultas, visite las Preguntas Frecuentes sobre el proyecto de Infraestructura de Medición Avanzada (AMI, por sus siglas en ingles).

Para obtener información adicional, o comuníquese con la División de Agua al 805-385-8136.

---

Last updated March 5, 2024